Shipping Policy

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Shipping Policy

Shipping Policy

Last updated: February 21, 2026

Thank you for shopping with us at UsedTruckCaps.com. This Shipping Policy outlines how we handle order processing, shipping, and delivery.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is received.

  • Orders are not processed on weekends or holidays

  • You will receive a confirmation email once your order has been processed

2. Shipping Methods & Delivery Time

Delivery times vary depending on your location and the size of the item:

  • Standard Shipping: 3–7 business days

  • Freight / Large Items (Truck Caps): 5–14 business days

Please note that truck caps are large and may require special freight shipping, which can affect delivery time.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Item size and weight

  • Delivery location

  • Shipping method selected

In some cases, shipping may be offered at a flat rate or included in the product price.

4. Local Pickup

We may offer local pickup for certain items.

  • Pickup details and location will be provided after purchase

  • Customers must schedule a pickup time in advance

5. Tracking Information

Once your order has shipped, you will receive a tracking number via email.

Please allow up to 24–48 hours for tracking information to update.

6. Shipping Delays

We are not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Incorrect or incomplete shipping addresses

  • High shipping volume periods

However, we will do our best to assist you in tracking your order.

7. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery

  • Provide photos (for damaged items)

  • We will work with the carrier to resolve the issue

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

  • We are not responsible for lost or misdelivered packages

  • Additional shipping fees may apply to resend the item

9. Contact Us

For any shipping-related questions, please contact us:

Email: sales@usedtruckscaps.com
Response Time: Within 24–48 hours

10. Policy Agreement

By placing an order with us, you agree to this Shipping Policy.

We appreciate your business and strive to deliver your order as quickly and safely as possible.